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Plans

Every plan includes email, web form and help center. Price depends on your team size and number of desks, so we agree it on a short call and confirm it in writing.

Team

For a first support team working from email and a help center.

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Includes:

  • One shared inbox for email, web form and help center
  • Views with live counts
  • Internal notes
  • Macros and triggers
  • Help center with knowledge base and request forms
  • Customer portal with request tracking
  • Your own SMTP for replies
  • Created vs solved, first reply and resolution reports

Business

For teams that work to SLAs, business hours and several groups.

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Everything in Team, plus:

  • Automations
  • SLA policies on business hours, with holidays
  • Groups, custom ticket fields and ticket forms
  • Light agents
  • Satisfaction ratings
  • SLA met, satisfaction and per agent reports

Enterprise

For companies running several desks across brands, regions or departments.

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Everything in Business, plus:

  • Several desks, each with its own team, rules and help center
  • Guided setup with the Proctel team
  • Help with your security review

Compare plans

FeatureTeamBusinessEnterprise
Channels
Email through Postmark, Mailgun or SendGrid
Replies through your own SMTP
Web form
Help center requests
Working tickets
Shared inbox and views with live counts
Internal notes
Macros
Triggers
Automations
Groups
Custom ticket fields and forms
Light agents
SLAs
Targets for first reply, next reply and resolution
Business hours and holidays
Help center
Knowledge base
Customer portal with request tracking
Satisfaction ratings
Reports
Created vs solved, first reply time, resolution time
SLA met and satisfaction
Per agent
Data and setup
Hosted on Supabase with row-level security
Data export on request
Several desks
Guided setup
Security review help

Talk to sales

Tell us about your team and how you handle support today. We reply by email to arrange a call.

  • We walk through ProDesk with your channels and the rules you need.
  • We agree a plan and send a written quote.
  • We set up your desk and invite your administrator, who adds the team.
  • We help you connect your support email.

Prefer email? Write to contactus@proctelnow.com.

For example: your channels, regions, and the tool you use today.